Return policy

Last Updated: August 29, 2026

At TOOSOWONG, we want you to feel confident when purchasing our skincare products. If you are not satisfied with your order, we offer returns and refunds in accordance with the conditions below and applicable consumer protection laws.

1. Returns for Unopened Products

You may request a return within 7 days of receiving your order if you have changed your mind, provided that the product is:

  • Unopened and unused
  • In its original condition
  • Sealed with the original packaging intact
  • Complete with all original boxes, labels, and accessories

For change-of-mind returns, the customer is responsible for the applicable return shipping costs.

2. Opened or Used Skincare Products

For hygiene and product-safety reasons, opened, used, tested, or partially used skincare products generally cannot be returned for a change of mind.

This includes products where:

  • The seal has been broken;
  • The product has been applied to the skin;
  • The packaging has been opened;
  • The product has been contaminated or altered; or
  • The product can no longer be resold as new.

This restriction does not affect your legal rights if the product is defective, damaged, unsafe, or materially different from what was ordered.

3. Damaged, Defective, or Incorrect Products

If your TOOSOWONG order arrives damaged, defective, leaking, contaminated, or incorrect, please contact us as soon as possible after delivery.

Please provide your:

  • Order number
  • Name
  • Description of the issue
  • Photographs or video showing the product and packaging

Where the issue is confirmed to be our responsibility, we may provide a replacement or refund and cover reasonable return shipping costs.

4. Allergic Reactions & Skin Sensitivity

Skincare products can affect individuals differently. Before using a new product, we recommend performing a patch test and reviewing the full ingredient list.

A refund or return due solely to an individual sensitivity or allergic reaction may not be available once a skincare product has been opened or used.

If you experience an unexpected reaction, discontinue use and contact a qualified medical professional where appropriate. Please also contact TOOSOWONG so that we can document and review the issue.

5. Products Damaged After Delivery

TOOSOWONG is not responsible for damage caused after delivery through improper storage, misuse, exposure to excessive heat or cold, contamination, or failure to follow the product's usage or storage instructions.

Please store skincare products according to the instructions provided on the product packaging.

6. Wrong Item Received

If you receive an item different from the product you ordered, please contact us before returning it.

After verification, TOOSOWONG will arrange an appropriate replacement or refund and, where the error was caused by us, cover the applicable return shipping costs.

7. Change-of-Mind Returns

If you simply change your mind about an unopened and unused skincare product, you may request a return within the applicable return period.

The product must be returned in resalable condition with its original seal and packaging intact.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

8. International Orders

For customers ordering outside Korea, return shipping arrangements and costs may vary depending on the destination country.

Unless the product is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs, customs charges, duties, taxes, and other applicable return expenses.

Please contact TOOSOWONG before sending an international return.

9. Refunds

Refunds will be processed after the returned product has been received and inspected.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

10. Exchanges

We may offer exchanges for defective, damaged, or incorrectly supplied products, subject to availability.

For change-of-mind purchases, exchanges are generally available only where the product is unopened, unused, and in its original sealed condition.

11. How to Request a Return

Please contact TOOSOWONG before sending any product back.

TOOSOWONG Customer Service
Email:  info@toosowong
Phone: 02076637282

Please include your order number and, where applicable, photographs of the product and packaging.

Do not send a return to an address unless TOOSOWONG has provided return instructions.

12. Return Address

TOSOWOONG CO., LTD.
10th Floor, 126 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
(Yeoksam-dong, Daegong Building)
Postal Code: 06234
Phone: +82 70-4471-2505

13. Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be excluded under applicable law.

TOOSOWONG will process returns, refunds, defective-product claims, and consumer complaints in accordance with applicable consumer protection requirements.

14. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:TOSOWOONG CO., LTD.
10th Floor, 126 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
(Yeoksam-dong, Daegong Building)
Postal Code: 06234
Phone: +82 70-4471-2505

Email: info@globaltoosowong.com